Ordering from Pure n Natural Systems, Inc.

• By Phone - Call toll-free 1-800-237-9199. We accept Visa, MasterCard, American Express, Discover and JCB credit cards. We can also accept checks by fax or phone.
• By Fax - For your convenience, you can fax your credit card or check order to us, 24 hours a day, 7 days a week to (847) 470-1686.
• By Internet - For your peace of mind, we provide secure on-line ordering. You can pay with your credit card or pay by check.
• By Snail Mail - Simply mail your check or money order along with a copy of our printable order form to:

Pure n Natural Systems, Inc.
P.O. Box 1137
Streamwood, IL 60107

>>> Click here for our printable order form <<<

60-Day No-Hassle Return Policy - If you are not satisfied with your purchase, contact Pure n Natural Systems within 60 days of receiving your item(s) for a Return Authorization (RA) number. Please contact us via email - returns@purenatural.com. RETURNS ARE ONLY ACKNOWLEDGED THROUGH EMAIL. No return can be accepted without our prior authorization - Unauthorized returns will be refused by our Receiving Department.  No returns or exchanges are accepted after 60 days.

Damaged Shipments - We make sure that all shipments originating from any of our locations are fully insured. If a delivery is received damaged, we will gladly replace the product . Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect your order upon delivery and notify us of any damage within 2 business days of delivery by calling 1-800-237-9199. Once we are notified, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Once we've received the damaged merchandise, we will immediately ship the replacement product or issue a full refund.

Authorized returns must be received within 14 days of request. Once the item is received at the specified address and is inspected for use and/or damage, a refund will be issued to the customer by the same method original payment was made. If the order was paid by credit card, a refund will be issued to the same card. If order was paid for by check or money order, a refund check will be mailed to the customer. Customers should allow up to 30 days for a refund to appear on their credit card statements or for refund checks to be mailed.

Please make sure to insure your return - If your return is received damaged, we will notify you immediately. It will be your responsibility to file a claim with the shipping company. If your return is received with missing or damaged packaging, and/or missing parts, or after 14 days of receiving a return authorization, a restocking fee will be assessed that will vary from 15% up to the full purchase price.

Customer is responsible for both outbound (shipping to product to you) and return shipping and handling charges. Our promotional FREE SHIPPING policy applies only if you keep the product(s). Once we receive an authorized return, we will refund the cost of the product only (less the outbound shipping and handling charges). We charge a flat shipping rate on all orders less than $100.00. However, your refund will reflect the actual shipping charges if they are greater than the current flat shipping rate.

Order Cancellations - Orders that are cancelled after they have been shipped or are refused at time of delivery will incur both outbound and return shipping and handling expenses.  

Return Exceptions

• Bedding - Opened bedding items are NOT returnable.
• Smoke Eater/Commercial Air Cleaners  - Smoke Eater returns/refunds are assessed on a per situation basis. Buyer's remorse returns are charged a 15% re-stocking fee.
• Bottleless Water Coolers - Bottleless Water Cooler returns/refunds are assessed on a per situation basis. Buyer's remorse returns are charged a 15% re-stocking fee.
• Portable Air Conditioners - Buyer's remorse returns are charged a 15% re-stocking fee.
• Ebac Commercial Dehumidifiers - Ebac commercial dehumidifiers may be returned only under the following conditions: 1)  Customer is responsible for shipping their unit to Ebac. 2) The order is less than 30 days old. 3) The unit must be returned in new and unused condition. 4) Customer agrees to pay a 25% restocking fee plus outbound and return freight charges. All credits are upon inspection and if unit is not in saleable condition, additional charges may be applied.
• Clearance items are final sale and are not returnable.

Shipping Rates and Policies - Free ground shipping and handling is provided on most orders over $100.00 to the 48 contiguous states. For orders less than $100.00, a $9.95 small order shipping & handling charge will apply. Our standard shipping methods are FedEx Ground and UPS. Pure n Natural Systems, Inc. makes every effort to get your order to you as soon as possible. If there is a problem with your order, you will receive an email within one (1) business day with a detailed explanation. Special and custom orders may take longer to process. When your order ships, you will receive an e-mail with tracking information. Most orders ship within 24-48 hours. We will drop ship any item(s) to the address you specify for no additional charge. We also offer Next-Day and Second-Day shipping. Please call our customer service department at 1-800-237-9199 for specific charges to your area. For shipments to Alaska, Hawaii and all other destinations outside of the U.S. - please call for shipping charges. For orders shipping outside of the U.S., customer is responsible for all customs and brokerage fees (if applicable).

Commercial Truck Deliveries - *DAP - Delivered at Place (named place of destination) - Seller pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that the goods are ready for unloading by the buyer. The following optional accessorial delivery services will incur additional delivery charges responsible to the buyer; Inside Delivery / Sort & Segregate / Detention / Residential or Limited Access / Lift Gate. By purchasing a commercial truck delivery item, buyer acknowledges additional charges that may incur at time of delivery and acknowledges payment due to Pure n Natural Systems, Inc. in these instances.  Items shipped by truck include but are not limited to Smoke Eaters/Commercial Air Cleaners, Ebac Commercial Dehumidifiers, Some Bottleless Water Coolers

*The Incoterms rules or International Commercial terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC) widely used in international commercial transactions intended primarily to clearly communicate the tasks, costs and risks associated with the transportation and delivery of goods. The Incoterms rules are accepted by governments, legal authorities and practitioners worldwide for the interpretation of most commonly used terms in international trade. They are intended to reduce or remove altogether uncertainties arising from different interpretation of the rules in different countries. First published in 1936, the Incoterms rules have been periodically updated, with the eighth version - Incoterms 2010 - having been published on January 1, 2011. "Incoterms" is a registered trademark of the ICC.

Product Warranties - All items are warranted by Pure n Natural Systems, Inc. for thirty (30) days from date of shipment. All items are genuine, authentic and of consistent high quality and value. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. This warranty is valid only through Pure n Natural Systems, Inc. Improper repair or warranty service performed by someone other than Pure n Natural Systems, Inc. will void this warranty. PURE N NATURAL SYSTEMS, INC. DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A. for additional information on how to obtain warranty service, please contact our Customer Service Department at 1.800.237.9199. Please review your warranty information and send in any needed registration immediately upon receiving your order.

We Respect Your Privacy - Your name and all other related information will be kept strictly confidential. We NEVER sell or rent our mailing list or exchange names with other businesses. For further information, please see our Privacy Policy.

Safe Shopping Guarantee - We guarantee that every online transaction you make will be 100% safe. We use the latest encryption technology to keep your personal information safe. Your order information - including your name, address, and credit card number - is encrypted using a secure server for maximum security. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.