Ordering from Pure n Natural Systems, Inc.

• By Phone - Call toll-free 1-800-237-9199. We accept Visa, MasterCard, American Express, Discover and JCB credit cards. We can also accept checks by phone.
• By Fax - For your convenience, you can fax your credit card order to us, 24 hours a day, 7 days a week to (847) 470-1686.
• By Internet - For your peace of mind, we provide secure on-line ordering. You can pay with your credit card or pay by check.
• By Snail Mail - Simply mail your check or money order along with a list of the item(s) you are ordering to:
  Pure n Natural Systems, Inc.
  P.O. Box 1137
  Streamwood, IL 60107

>>> Click here for our printable order form <<<

Return Policy
If within *60 days, you are not satisfied with your purchase, please contact Pure n Natural Systems for a Return Authorization (RA) number. Please contact us via email - returns@purenatural.com. RETURNS ARE ONLY ACKNOWLEDGED THROUGH EMAIL. No return can be accepted without our prior authorization - Unauthorized returns will be refused by our Receiving Department.

Customer is responsible for both outbound (shipping to product to you) and return shipping and handling charges. Our FREE SHIPPING policy applies only if you keep the product(s). Once we receive an authorized return, we will refund the cost of the product only (less the outbound shipping and handling charges). We charge a flat shipping rate on all orders less than $100.00. However, the credit will reflect the actual shipping charges if they are greater than the current flat shipping rate.

A 3% merchant fee is charged on all returns and refused shipments - even if the items are returned in perfect condition with the original packaging and paperwork. (This includes all inner and outer shipping cartons.) The 3% is calculated from the TOTAL of the original invoice.

Products returned damaged, with missing or damaged packaging, and/or missing parts, or after 14 days of receiving a return request will be charged a restocking fee that will vary from 15% up to the full purchase price. This also includes products that are returned "wet", such as water filters, bottleless water coolers, humidifiers, dehumidifiers and vapor steam cleaners. Shipping charges are not refundable.

No returns or exchanges are accepted after 60 days - no exceptions.

All air purifiers and air cleaners returned with used, dirty or damaged filters will be charged 20% for the replacement of filters.

Authorized returns must be received within 14 days of request. Once the item is received at the specified address and is inspected for use and/or damage, a refund will be issued to the customer by the same method original payment was made. If the order was paid by credit card, a refund will be issued to the same card. If order was paid for by check or money order, a refund check will be mailed to the customer. Customers should allow up to 30 days for a refund to appear on their credit card statements or for refund checks to be mailed.

Special Notice Regarding Bedding Products: A re-stocking fee of 15% will apply to all returned or refused bedding items. Bedding items that are opened or used are not returnable. Customer is also responsible for both outbound and return shipping charges.

Special Notice Regarding Commercial Air Cleaner Returns: A re-stocking fee of 20% up to 50% will be charged on any commercial air cleaner(s) returned. Customer is also responsible for both outbound and return shipping charges.

Special Notice Regarding Portable Air Conditioner Returns: A re-stocking fee of 10% will apply to all returned or refused portable air conditioners. Customer is also responsible for both outbound and return shipping charges.

Special Notice Regarding Bottleless Water Cooler Returns: A re-stocking fee of 15% will apply to all returned or refused bottleless water coolers. Customer is also responsible for both outbound and return shipping charges.

*Special Notice Regarding Ebac Commercial Dehumidifier Returns: Ebac commercial dehumidifiers may be returned only under the following conditions: 1 - Customer is responsible for shipping their unit to Ebac. 2 - The order is less than 30 days old. 3 - The unit must be returned in new and unused condition. 4 - Customer agrees to pay a 25% restocking fee plus outbound and return freight charges. All credits are upon inspection and if unit is not in saleable condition, additional charges may be applied.

Clearance items are not returnable.

Order Cancellations
All cancelled orders incur a 3% merchant fee. For any orders that are cancelled after the items have been shipped or are refused at time of delivery, customer is responsible for both outbound and return shipping and handling expenses.

Shipping Rates and Policies
Free ground shipping and handling is provided on all orders over $100.00 to the 48 contiguous states. For orders less than $100.00, a $9.95 small order shipping & handling charge will apply. Our standard shipping method is FedEx Ground. If you prefer, we can also ship your order via UPS. (For UPS orders, please specify when ordering.) Pure n Natural Systems, Inc. makes every effort to get your order to you as soon as possible. If there is a problem with your order, you will receive an email within one (1) business day with a detailed explanation. Special and custom orders may take longer to process. When your order ships, you will receive an e-mail with tracking information. Most orders ship within 24-48 hours. We will drop ship any item(s) to the address you specify for no additional charge. We also offer Next-Day and Second-Day shipping. Please call our customer service department at 1-800-237-9199 for specific charges to your area. For shipments to Alaska, Hawaii and all other destinations outside of the U.S. - please call for shipping charges. For orders shipping outside of the U.S., customer is responsible for all customs and brokerage fees (if applicable).

Product Warranties
All items are warranted by Pure n Natural Systems, Inc. for thirty (30) days from date of shipment. All items are genuine, authentic and of consistent high quality and value. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. This warranty is valid only through Pure n Natural Systems, Inc. Improper repair or warranty service performed by someone other than Pure n Natural Systems, Inc. will void this warranty. PURE N NATURAL SYSTEMS, INC. DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A. for additional information on how to obtain warranty service, please contact our Customer Service Department at 1.800.237.9199. Please review your warranty information and send in any needed registration immediately upon receiving your order.

We Respect Your Privacy
Your name and all other related information will be kept strictly confidential. We do not sell or rent our mailing list or exchange names with other businesses. For further information, please see our Privacy Policy.